How to Ruin Your Career by Not Thinking Things Through
 
by Glenn Shepard
June 21, 2016

Category:  Management

 
   

 

Alabama
Mobile Jun 23
 
Louisiana
Lake Charles Jun 22
 

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Dear Glenn,

     You’ve always encouraged building up employees. I manage a custodial crew of 10 and several times in the course of a shift I pass them going one way or another. That few seconds of seeing each other several times seems like it would be a great chance to give a positive comment of some sort. What sort of phrase could be spoken to brighten a night or encourage someone? We work on a tight schedule; so to ask, “How is it going?” and have a conversation of length is not being a good steward of my budget.
     I can be a great encourager but I’m stumped here. And by the way, I’m still using the “Success Doesn't Come on a Silver Platter” silver platter I was given at a seminar you gave in our area.

Orrin in Wausau, WI

Dear Orrin,

     What a great question. The greatest motivational speaker of all time, Zig Ziglar, had the best answer I’ve ever heard. He’d intentionally say “Good Morning!” at night, and 85% of people would respond “Good morning” before breaking out in a laugh.
     It became his trademark, and people actually looked forward to passing him in the hall because he always made them smile by doing this. Simple as it sounds, making people smile is a powerful motivator.
     Thanks for such an excellent question.

- Glenn in Nashville, TN
 
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One quirk that annoys managers to no end is people who are mentally lazy.

It’s as if these people begin a thought, get tired of thinking about it, and then expect someone else to finish their thought process for them.

If you work with people like this, you’ll have a tendency to avoid  them because you know their presence will mean more of a burden for you.

A manager who attended my seminar at the University of North Florida compared it to getting a dog for her six year old son. She knew he’d love the dog and be good to it. She also knew she’d end up feeding it.

Imagine that you work in a law office and need a new copy machine. You and your coworker Barbara are appointed to research copiers and make a recommendation.

Bids from the first three vendors each come in at $20,000, but Barbara finds a machine for only $15,000. It has an excellent record for reliability and other firms report it to be nearly maintenance-free.

Barbara is about to turn it in when you ask what the operating costs are. She tells you the other firms reported it to have virtually no maintenance costs. She was so enthusiastic about saving $5,000 that she didn’t think things through.

You explain that maintenance costs include repairs and routine service, but operating costs include maintenance costs plus the cost of supplies. The $15,000 machine has a toner cost of 2 cents per copy while the others have a toner cost of 1 cent per copy. Barbara still doesn’t see how a one penny difference could matter when the machine costs $5,000 less.

You explain that because your firm makes over a million copies per year, the less expensive copier would use over $10,000 more in toner. She thanks you for saving her from embarrassment, but you wish she'd just stayed out of it.

I’m constantly amazed at how many servers at restaurants shoot themselves in the foot when they bring back change. I once paid a server at a Kansas City restaurant a $19.95 tab with a $100 bill. She brought back my change in a leather folder and walked away. I opened it to find four $20 bills and a nickel.

I always tip at least $5 but didn’t have any smaller bills, and her service was far from being worth a $20 tip. I tried to call her back to get change but could never get her attention because she was so busy texting. I finally decided that she would get what she deserved if she was that mentally lazy.

I placed the nickel in the leather folder and left.

No matter what business you're in, thinking things through will have a huge impact on your level success and your income.

To Your Success,

Glenn Shepard
Glenn Shepard

 

P.S. This was excerpted from my DVD program “How to Be the Employee Your Company Can’t Live Without”, based on the international #1 best-selling book by the same name, now in 5 languages worldwide.


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