Rapid City, SD
Wichita Falls, TX
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I caused a scene at
church last Sunday and I’m not sure if I should
be scolded, or applauded for it.
I was annoyed with the
guy beside me who kept texting during the
service. I hoped it was something urgent, but could see it was about what they were going
to have for dinner.
As if that weren’t
enough, his teenage daughter was on Facebook.
(Obviously, the apple doesn’t fall far from the
tree in his family.)
I confronted him after
the service, and his argument was “What business
is it of yours what I do in church?” He also
pointed out how many people bring their iPads to
church, and how they could just as easily be
reading emails or shopping on Amazon as reading
the Bible app.
I was actually one of
those people who used to bring my iPad to church
instead of a Bible. But while I have no
objection to people doing that, it just didn’t
feel right for me and I went back to a real
I just felt irreverent
knowing that the device I brought into church
also contained blocked sp*m (*=a) messages that
probably contained po** (**=rn).
No matter where you
fall on this issue, two facts are beyond debate.
1. Technology is
changing faster than ever.
2. Rules of social
etiquette – and workplace etiquette – are not
consider it OK for your teenage son to break up
with his girlfriend by texting, or would you
require him to call her or
go visit her in person?
(For my readers under
the age of 21, phone calls are what we used
phones for before texting. You should try it
Is it OK to
call a customer while you’re sitting on the
toilet? A 2012 study reported by CBS News (“IT
in the Toilet”) found that 75% of Americans
admit to using a phone while in the bathroom,
which might explain why another study found that
19% admit to dropping their phones in the
Example 3: A 2015
report titled “Is There Really a Generational
Divide at Work?” found that 1/3 of Millennials
think it’s OK to text during a job interview.
And now comes the
tidal wave no one saw coming.
In the old days (i.e.
2014 and before), managers could tell employees
not to use their personal cell phones at work.
Companies that employ lots of teenagers often take their cell
phones away and lock them up in the manager’s
desk while they’re on the clock.
But now thanks to the
Apple Watch and dozens of other “wearable tech”
devices, people are going to be more connected
to their smart phones than even the great
visionary Steve Jobs could have imagined.
I predict that I’ll
soon be hearing stories in my seminars from
managers who have to take their employee’s
watches away when they clock in.
The good news is that
no matter how much technology changes, the
science of management is the same today as it
was 100 years ago.
You, as a manager,
have to clearly define boundaries before you can
hold people accountable for not crossing them.
It’s no different than
deciding whether your employees can call
customers by their first name, date coworkers,
or not wear socks.
It’s not about being
mean, it’s about being clear. As Dave Ramsey
says, “To be unclear is to be unkind”.
To Your Success,
In a previous
issue of this newsletter, I gave out the wrong
email address for Art Norwalk. Art is the
person I use, endorse and highly recommend for
copy writing and marketing. His correct email
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